Cancellation and Refund Policy

1. Free trial

If a free trial is shown at checkout and you are eligible, cancel before the displayed charge date and you will not be charged. Trial availability is determined at checkout; a user who already used a trial may be charged immediately.

2. Cancelling a subscription

Cancel from the account area or Lemon Squeezy portal. Cancellation stops future renewals. For a paid period, access generally remains until the end of that period; trial access ends according to the provider subscription state.

Deleting a CoachOS account or simply stopping use of the app does not by itself cancel the provider subscription.

3. Requesting a refund

If you were charged in error, charged after a valid cancellation, charged twice, or a material failure prevented use of the service, contact us within 14 days of the charge. We will review subscription and delivery records and respond.

An approved refund is issued by Lemon Squeezy to the original payment method. Bank and payment-provider processing times determine when it appears.

4. Renewals and partial periods

We generally do not provide a prorated refund for an unused part of a billing period unless applicable law requires it or we approve otherwise after review. A Lemon Squeezy renewal notice or receipt does not replace cancellation through the billing portal.

5. Statutory rights

This policy does not reduce a cancellation, refund, warranty, or remedy that applicable consumer law does not allow you to waive. Where the law provides stronger rights, it prevails.

6. How to contact us

Email support@coachos.dev from the address linked to the account and include the charge date and reason. Do not send a full card number, password, token, or payment-method image.